Support

We're here to help. Reach out using any of the methods below.

Email Support

For general inquiries, technical support, account issues, or Zoom integration questions:

info@askchad.net

Response Time & Hours

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

First Response: Within 24 hours on business days. Most inquiries answered same day.

How to Create a Support Case

  1. Send an email to info@askchad.net
  2. Include a clear subject line describing your issue
  3. Provide your account email and any relevant details (course name, error messages, screenshots)
  4. You will receive a confirmation reply with a case number
  5. Our team will respond within 24 hours on business days

Common Support Topics

  • Account access and login issues
  • Course enrollment and payment questions
  • Zoom meeting access and registration
  • Recording access and playback
  • Technical issues with the platform
  • Refund requests